Are you a Customer or a Dealer?*
"N/A" if unsure.
Is the Crystal / Glass scratched or damaged? - Watch 1*
Would you like us to replace the Crystal/Glass? - Watch 1*
Would you like the strap replaced? - Watch 1*
Service(s) Requested - Choose any items from the list below. - Watch 1
Guideline Prices are shown above. Actual pricing will be confirmed by email quote. You may be assessed labour and return shipping fees.

A Full Service for a quartz watch includes a new battery, replacement of any worn gaskets, cleaning of the outside, resealing and pressure testing, and setting of time to your time zone ONLY. A full service will not include a diagnostic and testing of all features of your watch. The warranty is extended by two years if it is less than 24 months since the purchase date or last full service. Free return shipping is included. Please see our Service Terms and Conditions for more details.

A Full Service for an automatic watch includes a complete disassembly of the movement, cleaning of all individual parts in the movement, replacement of any worn or broken parts, reassembly of the movement, a cleaning of the outside case, a movement accuracy test, a water pressure test, and setting of time to your time zone. Free return shipping is included. Please see our Service Terms and Conditions for more details.

Please include a copy of the purchase receipt. Please note, all watches will be evaluated to determine if the issue(s) will be covered under warranty. Batteries, straps, damage caused by wear and tear, and flooding due to an unscrewed crown, are not covered. 

Would you like to add a second watch to your service request?*
"N/A" if unsure.
Is the Crystal / Glass scratched or damaged? - Watch 2*
Would you like us to replace the Crystal/Glass? - Watch 2*
Would you like the strap replaced? - Watch 2*
Service(s) Requested - Choose any items from the list below. - Watch 2
Guideline Prices are shown above. Actual pricing will be confirmed by email quote. You may be assessed labour and return shipping fees.

A Full Service for a quartz watch includes a new battery, replacement of any worn gaskets, cleaning of the outside, resealing and pressure testing, and setting of time to your time zone ONLY. A full service will not include a diagnostic and testing of all features of your watch. The warranty is extended by two years if it is less than 24 months since the purchase date or last full service. Free return shipping is included. Please see our Service Terms and Conditions for more details.

A Full Service for an automatic watch includes a complete disassembly of the movement, cleaning of all individual parts in the movement, replacement of any worn or broken parts, reassembly of the movement, a cleaning of the outside case, a movement accuracy test, a water pressure test, and setting of time to your time zone. Free return shipping is included. Please see our Service Terms and Conditions for more details.

Please include a copy of the purchase receipt. Please note, all watches will be evaluated to determine if the issue(s) will be covered under warranty. Batteries, straps, damage caused by wear and tear, and flooding due to an unscrewed crown, are not covered. 

Would you like to add a third watch to your service request?*
"N/A" if unsure.
Is the Crystal / Glass scratched or damaged? - Watch 3*
Would you like us to replace the Crystal/Glass? - Watch 3*
Would you like the strap replaced? - Watch 3*
Service(s) Requested - Choose any items from the list below. - Watch 3
Guideline Prices are shown above. Actual pricing will be confirmed by email quote. You may be assessed labour and return shipping fees.

A Full Service for a quartz watch includes a new battery, replacement of any worn gaskets, cleaning of the outside, resealing and pressure testing, and setting of time to your time zone ONLY. A full service will not include a diagnostic and testing of all features of your watch. The warranty is extended by two years if it is less than 24 months since the purchase date or last full service. Free return shipping is included. Please see our Service Terms and Conditions for more details.

A Full Service for an automatic watch includes a complete disassembly of the movement, cleaning of all individual parts in the movement, replacement of any worn or broken parts, reassembly of the movement, a cleaning of the outside case, a movement accuracy test, a water pressure test, and setting of time to your time zone. Free return shipping is included. Please see our Service Terms and Conditions for more details.

Please include a copy of the purchase receipt. Please note, all watches will be evaluated to determine if the issue(s) will be covered under warranty. Batteries, straps, damage caused by wear and tear, and flooding due to an unscrewed crown, are not covered. 

Our service form only supports up to three watches per submission. If you have more than three watches to send in, please continue to the next step and complete this form. 

You may then submit another form separately for each three additional watches for service. 

Mailing Address

Please send your watch(es) to the address below.

SMWC Service Centre
1140 West 7th Avenue
Vancouver, B.C.
V6H 1B4
CANADA

Send us the watch(es) only once your service form is complete.

  • Include a printout of the service form confirmation you will receive by email.
  • Send the watch(es) without the gift box. If you send us the gift box it will NOT be returned.
  • Wrap the watch(es) with bubble wrap or a paper towel.
  • Use a bubble mailer.

We are not responsible for uninsured watches that are lost in the mail. Therefore, we strongly recommend using a mail service that includes tracking and insurance.

If you reside outside Canada, we recommend that you mark your parcel as: "Product for repair only, return to manufacturer. No commercial value. Value is for customs purposes only" to avoid paying custom fees or duties.

If we are charged any customs or brokerage fees to accept your shipment, we will pass on these costs to you.

Once the watch is received at our service centre, you will be notified by email. Your watch will wait its turn to be evaluated in a secure queue. 

When evaluation is complete you will then be e-mailed a quotation, which will determine the pricing for your service. 

Once payment is received, the watch will be serviced and shipped within two business days. 

Serviced watches are returned with insurance and tracking, with the exception of some types of international deliveries.

Powered by Formstack Create your own form ›
Cancel
Confirm